Book direct, stay with us again, and every return visit gets a little better. Our complimentary loyalty programme rewards repeat guests with loyalty-only rates, priority treatment and thoughtful extras, from your second stay onwards.
How it works
Three tiers. One clear journey.
Book direct
Book on our website, by phone or through an approved corporate rate. Bookings made through online travel agents don’t count towards the programme.
Opt in to our emails
When you book online, tick the box to receive emails from us. Opting in is what makes you a member, and it’s how we share your loyalty-only rates and offers.
Stay and unlock rewards
Every qualifying stay counts towards your tier, for all time. Your benefits begin from your second stay and grow from Club to Elite to Platinum.
The tiers
Club, Elite and Platinum
Each tier builds on the last, so the more often you stay, the more personal your visit becomes.
Club
2 – 5 stays
For guests who stay with us and want a little extra.
Key Benefits
- Best available loyalty-only rates and deals
- Complimentary water
- Early access to offers and packages
- Complimentary upgrade (subject to availability)
Elite
6 – 9 stays
For frequent guests who value comfort and priority.
Key Benefits
- All Club benefits
- Priority check-in
- Complimentary welcome drink (beer or soft drink)
- 10% off dining or drinks during your stay
Platinum
10+ stays
For our most valued and loyal guests.
Key Benefits
- All Elite benefits
- Guaranteed late check-out until 1pm
- Welcome plate in your room
- 20% off dining or drinks during your stay
- Complimentary stay after 30 room nights
A stay is one or more consecutive nights under the same booking. Benefits are subject to availability unless stated as guaranteed.
Good to know
Making the most
of your membership
Your welcome drink
Elite and Platinum members receive a drinks voucher at check-in. Simply present it at the bar.
Your dining discount
Charge food and drinks to your room and your discount is taken off automatically when you check out.
Your late check-out
Platinum members have 1pm check-out added to their booking, and we’ll confirm it with you at check-in.
Your complimentary stay
Redeem it through our reservations team, subject to availability and blackout dates.
The small print
Terms and conditions
1. Membership eligibility
- 1.1 Membership is complimentary and available to guests who book directly with the hotel or through approved corporate channels.
- 1.2 Membership requires a valid email address and consent to receive marketing emails from the hotel.
- 1.3 Membership is not available to guests who book through an online travel agent (OTA).
- 1.4 The hotel reserves the right to refuse, suspend or terminate membership at its discretion.
2. Programme structure
- 2.1 The programme consists of three tiers: Club, Elite and Platinum.
- 2.2 Tier status is based on the total number of qualifying stays completed at any time. Qualifying stays must be made under a direct booking or an approved corporate rate code. Club: 2–5 stays. Elite: 6–9 stays. Platinum: 10+ stays.
- 2.3 A “stay” is one or more consecutive nights at the hotel under the same booking.
3. Benefits and rewards
- 3.1 All benefits are subject to availability and are not guaranteed unless explicitly stated (for example, guaranteed late check-out for Platinum members).
- 3.2 Benefits are non-transferable, non-exchangeable and cannot be redeemed for cash.
- 3.3 Complimentary stays and rewards must be redeemed through the reservations department, subject to availability and blackout dates.
Book direct. Be recognised.
Your next stay counts.
Loyalty benefits are only available when you book with us directly, so you’ll always get our best loyalty-only rate here.